Services

Training Design | Employee Experience | Customer Experience

TRAINING DESIGN & FACILITATION

Starting with needs analysis all the way to evaluating impact, I design custom learning solutions designed to deliver value to your people and your organisation. Whether you need a world-class onboarding program, an inspiring Leadership Workshop, or a series of Leadership Modules, my experience means that I can do that quickly and effectively using methods that will best meet your needs.

THIS COULD BE...

Custom training modules / programs
Virtual training
Curriculum design
Leadership development program
New employee onboarding training
Performance gap analysis
Performance support tools

EMPLOYEE EXPERIENCE

Through the analysis of your existing people practices, I provide recommendations for streamlining and enhancing the employee experience. This includes support for elevating your organisational culture through review of employee wellbeing, recognition, reward, talent management and engagement activities.

THIS COULD BE...

Review / redesign of Employee Experience
Design of Employee Wellbeing program
Review of practices around Diversity, Equity & Inclusion
Behavioural / Competencies framework design
Review / redesign of performance management processes

CUSTOMER EXPERIENCE

Great customer service doesn’t happen byaccident. It is the result of great strategy,carefully orchestrated execution, andcontinuous feedback and innovation.Armed with my 20 years of experience in the Luxury Hospitality industry, I support you to identify touch points and elevate your customer experience, transforming transactional interactions into moments of genuine human connection.

THIS COULD BE…

Customer journey mapping and design
Service gap analysis
Operational training toolkits
Service strategy deployment
& implementation
Effective and engaging service training