HELLO,
I'M MARION

With 20 years of experience in the luxury hospitality industry and most recently as the Global Director of Learning & Development for Four Seasons Hotels & Resorts, I bring with me a wealth of knowledge, skills and experience to help you navigate learning, leadership development, employee and customer experience.

Today I help organisations deliver exceptional outcomes by leveraging their unique culture and creating the right environment for people to thrive.

Learn More

Services

Training Design | Employee Experience | Customer Experience

TRAINING DESIGN & FACILITATION

Starting with needs analysis all the way to evaluating impact, I design custom learning solutions designed to deliver value to your people and your organisation. Whether you need a world-class onboarding program, an inspiring Leadership Workshop, or a series of Leadership Modules, my experience means that I can do that quickly and effectively using methods that will best meet your needs.

EMPLOYEE EXPERIENCE

Through the analysis of your existing people practices, I provide recommendations for streamlining and enhancing the employee experience. This includes support for elevating your organisational culture through review of employee wellbeing, recognition, reward, talent management and engagement activities.

CUSTOMER EXPERIENCE

Great customer service doesn’t happen byaccident. It is the result of great strategy,carefully orchestrated execution, andcontinuous feedback and innovation.Armed with my 20 years of experience in the Luxury Hospitality industry, I support you to identify touch points and elevate your customer experience, transforming transactional interactions into moments of genuine human connection.

Natalie Gluic, SVP Talent, Learning & Culture

FOUR SEASONS HOTELS & RESORTS

"Marion has provided support for various learning and change initiatives throughout the last 6 years, and in all cases, the product she produced was of high quality, relevant, and meticulously delivered. Marion has a unique ability to be detailed and highly self-motivated while remaining able to see the big picture. She knows how to assess the pulse of a situation and create a solution that hits on what is really needed - her focus is not on 'checking the box' for the sake of getting things done. A true professional and a dynamic learning and change management leader.”

GET IN TOUCH

I am inviting you to participate in truly meaningful work, work that will positively impact the experience of your team members and customers.

marion.paturel@mcpconsult.org

07956073880